Database ProgrammingWeb Applications & Database Programming

IDP programs custom CRM solutions according to our clients' specifications. The CRM solutions are built specifically to meet the needs of the business or call center. Our CRM systems are web based. They do not require the installation of software on local computers. A reliable Internet connection is required. Users access the system with a URL, username and password.

CRM Solutions

Our lead management systems allow you to view and work leads in a unique way. Instead of a generic system that your business has to adapt to, we program a custom solution that matches your current lead management workflow. Our CRM systems allow you to assign leads to specific agents, change the status of a lead depending on the activities associated with it, view lead data in a variety of pageviews and collect and save additional information during the sales process.

CRM Solutions

We can also build unique eligibility calculators that can determine lead eligibility quickly and easily. Our unique eligibility calculators are very powerful and can increase call center efficiency and reduce the amount of time agents spend with ineligible leads. The eligibility calculators are custom programmed according to your specific specifications.

CRM Solutions

Additional modules can be built into our CRM solutions. We have experience programming appointment calendar modules, agent search and admin search modules, stat center reporting modules, user administration and performance modules, direct mail integration, Google and Yahoo pay per click lead integration and more.

CRM Solutions

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What?What is a web based CRM?

Traditional CRM systems are software packages you purchase and install on your computer. A web based CRM solution is a CRM web site that is hosted and maintained on a web server. Access to the system is granted by accessing a URL and logging in with a username and password. A reliable Internet connection is required.

Advantages of web based CRM
  • No installation of software required
  • Easily access CRM system from any networked computer
  • Works at home or at the office
  • Updates are easily added on the server
  • Low tech support required
What is a custom CRM solution?

A custom CRM solution means that we start from scratch and program a lead management system to meet your needs. We meet with our clients and discuss their business workflow and current lead management processes. We identify the requirements for the software and create specific project specifications. We define how the new system will be better than the current processes and software. Our clients get a unique system built specifically for them.

What is the cost?

The cost is determined per project based on the specifications of the software. Normal programming is billed at $70 per hour and advanced database programming is billed at $110 per hour. We will submit a formal proposal for the project and complete the project specifications for the bid amount.



IDP Services